At Preferred Gardens, we are committed to safeguarding the privacy of everyone who interacts with us—whether in-store, online, through delivery, or via mobile. This Privacy Policy explains how we collect, use, and share information about our visitors and users (collectively referred to as “Users” or “you”) through our retail locations, website, mobile apps, SMS messaging, and product delivery services (collectively, the “Services”). By using our Services, you agree to the practices outlined in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy, feel free to reach out to us at Sales@prefferedgardens.com or send a letter to the address listed in the “Contact Us” section.

What Information We Collect and How We Use It

We prioritize transparency and use your personal information responsibly. This Privacy Policy does not cover third-party sites or tools like cookies, web beacons, or other technologies that may collect your data through our Services. If we process your data based on your consent, you can withdraw that consent anytime—refer to the “Your Rights” section for details.

Personal Information We Collect

We collect essential details, such as:

• Basic Information: Your name, address, date of birth, gender, phone number, email, and payment details.
• Government Identification: If required by law, we may scan or verify government-issued IDs for purchases or deliveries.
• Account Details: When you register for our website or app, you may need to provide additional information.

Cookies and Technology

• Cookies: We use cookies to remember your preferences, improve your browsing experience, and enhance our Services. Third-party tools, such as Google Analytics, may also use cookies to track web activity.
• IP Addresses and Telemetry Data: We collect your IP address and usage data to diagnose technical issues, analyze trends, and optimize Services.
• Clear GIFs, Beacons, and Pixels: These technologies help us understand how you interact with our website and improve marketing campaigns.

Why We Collect Your Data

We use your information to:

• Verify your identity and ensure compliance with age restrictions.
• Process payments securely.
• Deliver products and Services efficiently.
• Improve your overall experience, such as personalizing offers and recommendations.
• Enforce legal compliance, including cannabis purchasing limits.

Marketing and Communication

By providing your contact information, you consent to receive promotional materials such as SMS messages and emails with special offers. You can opt out anytime by replying “STOP” to SMS messages or using the unsubscribe link in emails. Standard messaging rates may apply.

How We Share Your Information

Your information is shared only when necessary to provide Services, comply with legal obligations, or enhance your experience:

• Service Providers: We may share data with subcontractors and partners to facilitate deliveries, process payments, and provide support.
• Third Parties for Marketing and Analytics: Non-personal information may be shared for analytical purposes.
• Business Transactions: In cases of mergers, sales, or acquisitions, your information may be transferred, but its usage will remain governed by this Policy.

Your Rights and Choices

We respect your rights regarding your personal information. Depending on your location, you may have options, such as:

• Requesting access to or deletion of your personal data.
• Correcting inaccurate or incomplete information.
• Limiting the use or sharing of your data.
• Receiving a copy of your data in a portable format.

To exercise your rights, contact us at Sales@preferredgardens.com. Please note that we may verify your identity before fulfilling any requests.

Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. Even if you close your account, some information (e.g., transaction details or regulatory data) may be retained as required by law.

We employ robust security measures, including encryption and access controls, to protect your data. However, no system is completely foolproof, and we cannot guarantee the security of data transmitted online or offline. You use our Services at your own risk.

Age Restrictions

Our Services are intended for adults aged 21 and over. We do not knowingly collect information from anyone under 13 years old. If we discover that we have inadvertently collected data from a minor, we will delete it promptly.

Changes to This Privacy Policy

We may update this Policy occasionally to reflect changes in our practices or applicable laws. Updates will be posted on our website with the “Last Updated” date prominently displayed. Your continued use of the Services signifies your acceptance of any changes.

Contact Us

If you have questions, concerns, or feedback, reach out to us at Sales@preferredgardens.com or by mail at the address listed on our website.

This Privacy Policy ensures your experience with Preferred Gardens is transparent and respectful of your data and privacy. Thank you for trusting us with your information!